We cannot refund for any vouchers purchased from us or third parties nor can they be exchanged for cash.
Sadly, after thirty years of experience at Mark Swinford Photography, we have to have a strict bookings policy. We are a family run business and we need to avoid an empty studio at all costs. We go to a lot of trouble (and expense) to get everything organised, planned, and perfect to give you the very best experience we possibly can.
In return, we simply ask for your commitment to your own appointments.
We do this by charging a single payment of £1.00, proving the validity of your card, which in turn demonstrates your intention to attend your bookings. That way our team can be reserved, resources prepared, and plenty of time allocated in everyone’s diaries to look after you to give you the best experience possible.
If you fail to attend any appointment or to give us a minimum of five working day’s notice to change your booking, our system will automatically charge your card a cancellation fee of £50.00
We are human beings and appreciate unexpected things can, and do happen that affect all our plans, and should any emergency occur within the minimum five day period, the system will automatically process the £50 cancellation fee and send you a receipt. However, we will also, as a goodwill gesture, include a voucher for £50 to spend on any of our products when you have re-scheduled.
Of course, it is purely a formality if you arrive as scheduled and booked. Nothing will be processed on your card.
We hope you understand why we do this. It’s nothing personal. By having this policy in place, our costs are kept to a minimum and this allows us to dedicate more to you our valued client.
We reserve the right to keep any reservation fee paid if any booked appointment is cancelled less than 48 hrs before its due to take place or that the client fails to arrive to any booked appointment.
Cancellation or non-payment of orders
Once a deposit has been paid, this then confirms acceptance of the order which cannot be cancelled at any time due to the bespoke nature of our products.
If the client has money outstanding and fails to collect the goods, we reserve the right to collect full payment either directly or via a debt collection company. The client will be liable for all additional costs.