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Cancellation Policy

Vouchers
We cannot refund for any vouchers purchased from us or third parties nor can they be exchanged for cash.

Reservation Fees
We reserve the right to keep any reservation fee paid if any booked appointment is cancelled less than 48 hrs before its due to take place or that the client fails to arrive to any booked appointment.

Cancellation or non-payment of orders
Once a deposit has been paid, this then confirms acceptance of the order which cannot be cancelled at any time due to the bespoke nature of our products.

If the client has money outstanding and fails to collect the goods, we reserve the right to collect full payment either directly or via a debt collection company. The client will be liable for all additional costs.